Installation instructions for Authbridge Integration with Freshteam

 

1. Go to Settings > General Settings > Integrate with other Apps > Apps 

2. You can search for “Authbridge” from the search bar on the page or you can find it under "All" in the Browse by Category Section. 

3. Here, you will find "Authbridge ”, click on the Install button next to it, to initiate the integration. 

4. It will take you to the configurations page

 

The configuration page is divided into 3 parts:

 


1. Connect Freshteam: 

Here 2 parameters are required

  • Domain Name: Your Freshteam domain URL will be auto-populated   

  • API Key: You can find your API key by clicking on your profile icon at the top-right corner of the screen. Know More


2. Connect Authbridge

Enter you Authbridge username and enter the API key from your Authbridge account. Please reach out to your Authbridge account manager to get the credentials. 



3. Configuration: Here, provide the list of roles that will be able to initiate the BG check. Below image shows the 3rd step. Click Install to complete the installation. 




Now you have Authbridge Integrated with Freshteam!


Initiating background check for a candidate


To Initiate Authbridge background verification through Freshteam, simply follow the following instructions 


1. Click on recruitment tab --> Select a job --> Select candidate --> Click on Authbridge icon on the right 

2. Authbridge tab will slide out, then fill in the candidate PI data along with the Authbridge background check you want to run  

3. Once all the data is filled click on "Initiate BG check" This will enable the background check for the package selected 


Below images shows various steps 


Image 1: Filling basic details to initiate background verification 

 

Image 2: Selecting the Authbridge background verification package 


Viewing your Candidate assessment background check status 


Administrators or the roles granted the access can view the stage the background check status the candidate is at.


One can view the candidate background checks status, either from the comments tab in 360 view, this tab shows the detailed scope of things around candidate background check along with other background check related information




Image: The above image shows the candidate background check status in candidate 360 view


One can also view the status directly from Authbridge placeholder as shown in the image below. Here only the colour code status for the background check will be shown, with green, yellow and red as respective colour code 



Viewing reports & Using tags to filter candidate background checks


Enabling background verification also creates tags in the process. Tags can be used to filter candidates who are in various stages of the process. There are two candidate tags that are created, Authbridge-Complete and Authbridge-Pending. 

For every BG report check status the following tags are created  




Authbridge and Freshteam Status Mapping reference table: 

Note: Below Authbdridge statuses are synced every 12 hours on Freshteam


Case Status

Freshteam Status in Candidate page and comments

Freshteam Tag

Add Freshteam Comment

Case Initiated

Case Initiated

Authbridge-pending

Yes

Pending Submission

Pending Submission

Authbridge-pending

No

Submitted

Submitted

Authbridge-pending

No

Work In Progress

In Progress

Authbridge-pending

No

Insufficient

Insufficient Data

Authbridge-Complete

Yes

On Hold

On Hold

Authbridge-onhold

Yes

Closed by Client

Case Withdrawn by Client

Authbridge-Complete

Yes

Completed

BG Check Complete

Authbridge-Complete

Yes

Closed by AuthBridge

Case Diabled

Authbridge-Complete

Yes